Shipping and delivery

The Samurai Workshop will choose an appropriate shipping for your ordered goods.
For shipping swords and other higher value products, we will exclusively use UPS. For small accessories it may be most economic to use regular mail services or another registered mail service.

Your order may be shipped either from the European warehouse (The Netherlands) or the Asian warehouse (Shanghai, ROC).
The following matrix shows an indication of the estimated preparation and shipping duration. Please note that this is only for reference. The actual shipping time may differ.


? Netherlands
rest of Europe
Acepting order & payment? 1-2 days
2-5 days
Order preparation
Quality control
Shipping time? 1-2 days
5-7 days
Customs clearing ? -2-14 days
Local delivery
? -1-2 days


Keep in mind that you (the client) are responsible for:
  • receiving of the package (make sure somebody is available to sign for the package)
  • verifying with your local customs department whether swords are allowed to be imported
  • payment of VAT and/or import duty. These extra costs are calculated over the total order value.


Inspection

Upon receiving the shipment, it is advised to carefully check the box for damages.
If the shipment has sustained heavily damages, please take pictures before opening the box!
Should your sword has been damaged during transport, please provide us with pictures of the packaging (closed and open) and of the specific damages on the sword.

Please don't wait to send us this information so we can take the appropriate action as soon as possible.